Add a new contact to atlassian support

[Wayne Davies]

i need to give a user permission to raise Atlassian support tickets. Does anyone know the procedure ? i can't find anything in the community posts. - thanks

[Emily _ DevSamurai]

Hi @Wayne Davies and welcome to the community!

Followed by the answer from @Trudy Claspill , you can find the way to add a user as an admin in this guide: Manage global permissions.

[Aaron Pavez _ServiceRocket_]

Hi @Wayne Davies 

Here is all the information you need:

Eligibility for Support Tickets for Atlassian Cloud 

Regards

[Trudy Claspill]

Hello @Wayne Davies 

Welcome to the Atlassian community.

Users who are Product Admins, Site Admins, or Organization Admins should be able to raise support cases. Users without one of those levels of administrator permissions will not be able to open support cases.