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Add a comment to a jira service board ticket without a full access account

Bryan Meyerovich
Bryan Meyerovich April 5, 2021

I want to use the rest api to add a comment to a service desk ticket.  Is there any way to do this without using the credentials of a service desk agent with service desk permissions?  Right now I'm using my own login, which is subscribing me to all the tickets the automated job writes comments to.

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Liam Green
Liam Green
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August 10, 2021

Hi @Bryan Meyerovich 

You could create an account that only does this - but it would need to be an agent of some description, yes.

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