AI Writing Assistant is missing on some projects/issue types

[Devon Hillard]

I'm working in a JIRA cloud instance where we have just enabled the Premium trial to evaluate the AI features.

The AI Writing Assistant (both the little icon in the wysiwyg toolbar and the slash-ai shortcut) work in some projects, but seem to be unavailable in other projects where the issue type is "Idea".  

Any idea what's going on here or how we can get the AI Writing Assistant available in all our projects?  Thanks!

[Nathan Phillips]

Hey Devon,

Thank you for reaching out on the Atlassian Community.

This is a bit strange, and I am not sure why the AI Writing Assistant option would not be populating for you off the top of my head.

I actually suggest that you create a support ticket with our Jira team. I was going to create one on your behalf, although I noticed two atlassian accounts under your name with different emails and didn't want to cause confusion! :D

Are you able to create a support ticket with our team?
https://support.atlassian.com/contact/#/