It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

unable to change resolution status when re opening a ticket

when I resolve ticket the resolution status is changed to FIX. When the client is requesting to reopen a ticket, the resolution staus still say FIXED hence it is not displaying in their queue. How to make the resolution status change to unresolved automatically when reopening a ticket.  Can someone please suggest a solution. 

1 comment

Warren Community Leader Oct 25, 2019

Hi @Jai Vijay 

You need to add a Post Function to the transition which moves it back to open. The post function is to Clear Field Value, then select Assignee as the field.

Comment

Log in or Sign up to comment
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you