Like many companies, ours is no different; we have a ticket queue from which developers can take and complete a ticket. Sometimes, however, the developer has a question that needs answering. Essentially, we would need a method by which we could "pause" an issue or put it "on hold". My company will not pay for any additional plugins/addons, however, we do have scriptrunner and a few others that makes workflow creation and editing very smooth.
What is the best practice for putting an issue on hold. I would think it would work similar to the following:
create issue-->developer pulls ticket--> developer either cannot continue without having a question answered or he is pulled off of his existing ticket for an emergency--> developer transitions ticket to "on hold" status. Reports can then be run by that status.
Is there a better method?