Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

need some informational text on transition screens

I have a workflow that pops up screens with required information at each transition.  During several of those transitions I need to prompt for specific attachments to be added.  The problem is that the attachment field can only have one description per project (as far as I know).  So I want to be able to add some information text saying, attach the following files, and then providing a list.  I have read that there is a message field in jira that will allow for optional text on a screen, but it has never worked for me.  No matter what I put in the message field name, description, or default value, nothing ever shows up on the transition screens (or anywhere else for that matter).  Any ideas?

1 comment

Are you talking about the "message fields" from the Jira Toolkit?

If so, how are you configuring the field you are setting up?

Yes I am talking about those fields.  I have that field being added to a transition screen.  I have the summary, description, and default value configured with just plain text.  Doesn't show up on any of the screens, meaning transition screen, edit screen, view screen.

Apologies for the delay in replying - had this open on a computer that I didn't take with me to my family emergency, and only just opened it up again!

Let's concentrate on a single place, let's forget view/edit for now.  Have you set up the below?  (I'm using example text for names and content, obviously replace it with what you want to say)

  • A custom field
    • Type: Message field (for Edit)
    • Name: Attachment instructions
    • Default value:  Please add the attahcments for stuff
  • A screen
    • Name: An obvious transitional screen
    • Fields: at least "Attachment instructions"
  • A workflow
    • Simply including the transition screen above

This has thrown up text on the transition screen for me, both on server and cloud Jira systems.

Thanks for the clarification Nic on the message field being (for Edit).  That is what the issue was.  I was using the (for View) and it wasn't working.  Once I switched to the type it worked.


Log in or Sign up to comment