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What filter should I use to get results of tickets which are linked to a project in Jira from a project in Jira service desk?
Example: We have a project in Jira Service Desk (customer-facing) where a customer reports a bug and we create a linked ticket in a Jira Project which is used by developers, I should be able to retrieve results of all tickets open in that Jira project by JSD project.
Condition 2: I need a list of tickets opens in a Jira project by link ticket in the JSD project which has not been updated for the last 3 days.
Not really, there are some others apps that offer the same functionality i.e. JQL Booster Pack. But Yes, you need to go for a third-party apps to retrieve the desired data.
Regards