filter for issues created by 'linked ticket'

[Wasim Buden]

What filter should I use to get results of tickets which are linked to a project in Jira from a project in Jira service desk?

Example: We have a project in Jira Service Desk (customer-facing) where a customer reports a bug and we create a linked ticket in a Jira Project which is used by developers, I should be able to retrieve results of all tickets open in that Jira project by JSD project.

Condition 2: I need a list of tickets opens in a Jira project by link ticket in the JSD project which has not been updated for the last 3 days. 

[Parvaneh Zand]

Hi @Wasim Buden ,

Create a filter of issues in JSD project which you want to track their links. for example:

project = "JSD" AND issuetype = Bug AND ...etc

Then you can search for issues in your software project by using a JQL like this: (You can also add more details to both queries (filtering Issue Types, Statuses,...))

project = "ProjectKey" AND issueFunction in linkedIssuesOf("filter = JSDfilter")

You need to have ScriptRunner for Jira plugin to search for those issues.

Finally , to find issues not updated within the last three days you can use this:

updated > -3d

[Wasim Buden]

Is ScriptRunner for Jira mandatory for this?

[Jack Nolddor {Sweet Bananas}]

Not really, there are some others apps that offer the same functionality i.e. JQL Booster Pack. But Yes, you need to go for a third-party apps to retrieve the desired data.

Regards