Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,295,587
Community Members
 
Community Events
165
Community Groups

email for Time SLA Overdue

Edited

Hi

I want before time Sla in issue be Overdue, Send the email to the ASSIGNEE in order to be reminded.

project is not Servise Desk!

is it possible?
If so, how can it be?...

thanks.

Marzi

3 comments

SLA is a feature of Jira Service Desk and thus can only be configured in a 'service desk' type projects.

As for notifications you can either use built-in JSD automation to add a comment to the issue (which can trigger a notification) when remaining SLA time is less than 30 minutes OR use Automation for Jira to create a scheduled rule which will send an email to the assignee if the issue matches this JQL for example: 

"Response time" <= remaining(10m)

Hi @Ivan Tovbin

I use "SLA CONFIGURATION" from ENHANCER PLUGIN FOR JIRA for my "business" type project.

Ah, I see. You didn't mention you meant a 3rd party plugin in your question, so I naturally assumed that we're talking about JSD SLA feature here.

Regardless, even though I'm not familliar with 'Enhance for Jira' plugin my guess is that it still stores SLA data in an 'SLA indicator' custom field, which means that you can try to run a JQL search using that field. And thus you can use it in combination with Automation for Jira to create a rule that will send a custom email to issue assignee if the value of that field goes beyond a certain value.

I've also found this question regarding searching issues using Enhancer's SLA field. You might wanna check it out.

Tuncay Senturk Community Leader Feb 18, 2018

Hello,

Enhancer Plugin does not support this feature. But Time to SLA Plugin for JIRA has such notifiers.

You can configure notifiers before/after overdue.

See detailed doc here.

Regards

Hi
I used Time to SLA Plugin, this plugin is very usefull; but all SLAs show in panel, I want SLA of same Status is shown. 

is it possible?

thanks

Tuncay Senturk Community Leader Feb 21, 2018

Hello Marzi,

I could not get the point. Could you please clarify?

Regards

Hi @Tuncay Senturk

according below picture:

 

 

all SLAs from first SLA to last SLA is shown in SLA panel. 

I want will shown ONLY SLA  of same Status  in screen.

1253.JPG

 

This means display only one TIME SLA in screen .is possibl?

thanks

Tuncay Senturk Community Leader Feb 27, 2018

Hello,

SLA Panel displays all ongoing/completed SLAs.

However, Time to SLA custom field only displays uncompleted SLAs.

Comment

Log in or Sign up to comment
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you