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In channels -> email,
I want to change the email id that can submit a ticket to a group of people. email that consists of group of people. How is that possible?
I appreciate your help but my question is that
I want to set up an email for a group of people in my team.
I am interested in knowing that when I mail ‘jirastudio-support-system@am.atlassian.com’, the entire team must be receiving the notification for which what setup steps are required?
Hi,
Ah in that case it's pretty simple;
You're looking at the 'Notification Scheme' your project uses.
(If you are using the default one I recommend creating a copy of it before customizing it.)
You should be able to find all the details in the following doc (https://confluence.atlassian.com/adminjiracloud/creating-a-notification-scheme-776636401.html), but essentially, once you have a notification scheme ready, you're looking at the 'Issue Created' event.
When you're editing the notification scheme, you can customize recipients for each event - you will see many of them. The default one used for any new issues(=requests) is the 'Issue Created'.
You can either add users directly, or you can use dynamic objects such as role members or groups.
Keep in mind that:
- if your notification scheme is used in another project, it will apply there as well (hence why you should likely create a new one/unique)
- all recipients must have 'Browse Project' permission in your project, in general following applies: "if you cannot see the issue you cannot receive a notification for it"
- this is an Agent part of configuration, do not try customizing this scheme for Customer notifications - that much is done from another menu (Customer notifications)
All that being said, do take a look at the doc above -- it's pretty good.
Hope this helps,
Regards,
Radek
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