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Recently we face one problem post Jira server to cloud migration with zephyr plugin below is the error:
"errorType":"ERROR","clientMessage":"We encountered some problems during processing this request. Please try again!","errorCode":111}"
The migrated project is not able to reindex zephyr plugin execution, we spent hours to figure out what's wrong with migration as we have got the post migration logs which shows all data migration completed successfully but that R&D we did for hours will definitely saves your time and solve issue quickly!
We have all data from plugin just missing the Test execution data and it will only available to view post successful test execution reindex for migrated project from zephyr app configuration.
Solution: Add the jira-addon-user to the administer project permission and also browse and edit permission in project permission scheme, and then try reindex for Execution it will work.
Here is link for migration of zephyr app from server to cloud: https://support.smartbear.com/zephyr-squad-server/docs/get-started/cloud-migration-guide/via-jcma.html