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We just implemented JSD for our organization. I am puzzled to read there is no way out-of-the-box to dynamically filter queues. This is a basic feature in any service desk software and I find it ineffective to go and create several queues by agents and departments and have 50+ queues instead of having to be able to filter queues (just like sorting is available).
I am aware of the add-on below for ($2 per user per month) to allow us to do this: https://marketplace.atlassian.com/apps/1219440/smart-queues-for-jira-service-desk?hosting=cloud&tab=overview
I would expect this functionality to be available in the main package itself.