Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Why filters on JSD cloud queues are not out-of-the-box?


We just implemented JSD for our organization. I am puzzled to read there is no way out-of-the-box to dynamically filter queues. This is a basic feature in any service desk software and I find it ineffective to go and create several queues by agents and departments and have 50+ queues instead of having to be able to filter queues (just like sorting is available).


I am aware of the add-on below for ($2 per user per month) to allow us to do this:


I would expect this functionality to be available in the main package itself.

1 comment

Daniel Ebers Community Leader Oct 26, 2020

Hi Khalid,

as it is a bit empty here I am trying to chime in. I doubt there will be a definite answer as this comes quite specific to product design questions.
There is a strong ecosystem of App vendors providing Apps enriching Atlassian products - you can find them on marketplace (

So, to sum up - yes, it would be awesome to have a lot of functions and fields. On the other hand users would say, "nah, it's a feature overload, where do I start - now I feel lost". So, I think, there is a balance between what is provided out of the box and what you can get from an App vendor. I am fully aware that what one person considers absolutetly needed would not be needed by another one.
I believe this is why decisions like that are hard - and a complicated task to assemble a product, like Jira, that in the end fulfill everybodys need.



Log in or Sign up to comment