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I have been having this debate with my teammates. There is no easy way to access a Server Desk Portal in a big organization when you are a Service Desk Agent and a Jira Software User.
I work as an agent for serveral projects and a jira software user for another one. But there is a project where I am just a customer. To access this Service Desk I have to rememeber the URL, or go to a project where I am an agent, go a step back to the help center, and then get to the portal where I want to put the request.
I reallly want a button in the top bar just to go quickly to the help center...
Anyone else has trouble with this? How do you manage this in your organization?