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Urgent

Sara Arafeh
Sara Arafeh Dec 02, 2020

Jira suspended suddenly without any emails notifying me regarding the payment! Please contact me asap I am trying to put the card information and it is not taking it. Thank you

 

Email: sara@bemotioninc.com

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Walter Buggenhout
Walter Buggenhout
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Dec 03, 2020

Hi @Sara Arafeh,

Raise a ticket regarding this with Atlassian support. They should be able to help you out.  

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Sara Arafeh
Sara Arafeh Dec 03, 2020

Hi @wale

Thank you, I will.

I already fixed the issue but I want to be sure to receive reminder emails moving forward.

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Daniel Ebers
Daniel Ebers
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Dec 06, 2020

You mean regarding reminder mails regarding your cloud site?
This is also something you would have to clarify with Atlassian Billing Support - as we do not have any access to this information.

Please do let us know if you meant something else.

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