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Updated Jira Tutorials for Service Desk

This thing is so confusing, an I have nothing to lay out specifically how to do this or that. I'm a bit frustrated and I need help.. lots of it.. I know the basic Jira workings basically everything default but now I need to utilize the tool to its max to get more information I need. 

i.e. Adding new issue types

     Changing the entire display on the customer portals. 

     generating specific reports. etc. 


Hi @Oshin Ffrench ,

You have multiple options to look at for enriching your JIRA knowledge:


Ravi Varma

Like Jimmy Van (GLiNTECH) likes this

LOL I tried some of these, esp the youtube, the videos aren't updated to match the new layout of JIRA. 

Lemme try the university etc. 

Hi @Oshin Ffrench 

The details and links shared by Ravi should be efficient enough to understand & enrich your knowledge for jira but if you still want any help in configuration or reporting stuff, Please feel free to reach me out at 

I would be happy to help you out !



Anshuman B

Thanks much. Let me try these. 


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