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Universities using JIRA Service Desk?

Are there any universities out there using JIRA Service Desk? I'm currently working to implement it at our university alongside Software and Confluence and it would be great to get in touch with either other universities who've done similar or large scale businesses that have done the same.

It's always good to be able to hear tips or see a demo of a live system from people who are actually using it day to day! 



I know of at least three, although they are mostly involved with us for more Confluence reasons than Jira/Service Desk.

I can't name them without asking them, obviously, but I'll ask my contacts to comment here if they can.

@Nic Brough -Adaptavist- that would be great thanks! :)

Hi Nic,

Would any of these be in Australia?  

Hi Hollie, 

I'm in the same boat as you. Maybe we can swap notes? I work at one of the California State Universities. 

That sounds great! Not sure how to message you directly? 

I know what you mean! Not thrilled about posting my contact info directly. You can find me in the Cal Poly San Luis Obispo (SLO) directory. 

Hi All,

Just FYI, we have created an informal list for higher education Jira users (new, as of last week). We have 19 members so far, join us at:!forum/jiraedu-list


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