Unable to load customized anthentication class

Hello,

I'm new on developing JIRA plugin. I'm trying to write a customized authentication to integrate our company's SSO (Single Sign-On) with JIRA Service Desk, so that the users from our company's SSO could directly access JIRA without re-typing their usernames and passwords. I got the following errors from the log file. I seems like the customized authentication class can't be loaded. Any help or tip would be appreiciated.

Thank you,

Zee Xia 

2017-09-11 15:55:28,528 localhost-startStop-1 INFO      [c.a.jira.startup.JiraStartupLogger]
   
    **********************************************************************************
    JIRA 7.2.2 build: 72004 started. You can now access JIRA through your web browser.
    **********************************************************************************
   
2017-09-11 15:55:28,547 Modification Check:thread-1 INFO      [c.a.jira.startup.JiraStartupLogger]
   
    ___ Modifications ___________________________
   
         Modified Files                                : None
         Removed Files                                 : None
   
2017-09-11 15:55:28,626 localhost-startStop-1 ERROR      [c.a.jira.startup.LauncherContextListener] Unable to start JIRA.
java.lang.RuntimeException: Could not load security config 'seraph-config.xml': Unable to load authenticator class 'com.isdh.jira.sso.CustomSSOAuthenticator': com.isdh.jira.sso.CustomSSOAuthenticator : java.lang.ClassNotFoundException: com.isdh.jira.sso.CustomSSOAuthenticator
 at com.atlassian.seraph.config.SecurityConfigFactory.loadInstance(SecurityConfigFactory.java:60)
 at com.atlassian.seraph.config.SecurityConfigFactory.getInstance(SecurityConfigFactory.java:21)
 at com.atlassian.jira.util.system.check.JRA21845Check.isWrongLoginCookieKey(JRA21845Check.java:27)
 at com.atlassian.jira.util.system.check.JRA21845Check.getWarningMessage(JRA21845Check.java:16)
 at com.atlassian.jira.util.system.check.SystemEnvironmentChecklist.getWarnings(SystemEnvironmentChecklist.java:39)
 at com.atlassian.jira.util.system.check.SystemEnvironmentChecklist.getWarningMessages(SystemEnvironmentChecklist.java:52)
 at com.atlassian.jira.util.system.check.SystemEnvironmentChecklist.getEnglishWarningMessages(SystemEnvironmentChecklist.java:81)
 at com.atlassian.jira.upgrade.ConsistencyCheckImpl.checkSystemEnvironment(ConsistencyCheckImpl.java:206)
 at com.atlassian.jira.upgrade.ConsistencyCheckImpl.printJIRAStartupMessage(ConsistencyCheckImpl.java:178)
 at com.atlassian.jira.upgrade.ConsistencyCheckImpl.initialise(ConsistencyCheckImpl.java:162)
 at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postTenantArrived$4(DefaultJiraLauncher.java:174)
 at com.atlassian.jira.startup.DefaultInstantUpgradeManager$StartupTask.run(DefaultInstantUpgradeManager.java:139)
 at com.atlassian.jira.startup.DefaultInstantUpgradeManager.runTask(DefaultInstantUpgradeManager.java:55)
 at com.atlassian.jira.startup.DefaultInstantUpgradeManager.doNowOrWhenInstanceBecomesActive(DefaultInstantUpgradeManager.java:42)
 at com.atlassian.jira.startup.DefaultJiraLauncher.postTenantArrived(DefaultJiraLauncher.java:171)
 at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDBActivated$3(DefaultJiraLauncher.java:159)
 at com.atlassian.jira.tenancy.DefaultTenantManager.doNowOrWhenTenantArrives(DefaultTenantManager.java:55)
 at com.atlassian.jira.startup.DefaultJiraLauncher.postDBActivated(DefaultJiraLauncher.java:156)
 at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:145)
 at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:298)
 at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:194)
 at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:135)
 at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:101)
 at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
 at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:99)
 at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:149)
 at com.atlassian.jira.startup.LauncherContextListener.initSlowStuffInBackground(LauncherContextListener.java:134)
 at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:91)
 ... 8 filtered
 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
 at java.util.concurrent.FutureTask.run(FutureTask.java:266)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
 at java.lang.Thread.run(Thread.java:745)
Caused by: com.atlassian.seraph.config.ConfigurationException: Unable to load authenticator class 'com.isdh.jira.sso.CustomSSOAuthenticator': com.isdh.jira.sso.CustomSSOAuthenticator : java.lang.ClassNotFoundException: com.isdh.jira.sso.CustomSSOAuthenticator
 at com.atlassian.seraph.config.SecurityConfigImpl.configureClass(SecurityConfigImpl.java:332)
 at com.atlassian.seraph.config.SecurityConfigImpl.configureAuthenticator(SecurityConfigImpl.java:258)
 at com.atlassian.seraph.config.SecurityConfigImpl.<init>(SecurityConfigImpl.java:194)
 at com.atlassian.seraph.config.SecurityConfigFactory.loadInstance(SecurityConfigFactory.java:56)
 ... 40 more
 ... 2 filtered
 at com.opensymphony.util.ClassLoaderUtil.loadClass(ClassLoaderUtil.java:104)
 at com.atlassian.seraph.config.SecurityConfigImpl.configureClass(SecurityConfigImpl.java:320)
 ... 43 more
2017-09-11 15:55:28,638 localhost-startStop-1 INFO      [c.a.jira.startup.LauncherContextListener] Memory Usage:
    ---------------------------------------------------------------------------------
      Heap memory     :  Used:  255 MiB.  Committed:  365 MiB.  Max:  499 MiB
      Non-heap memory :  Used:  150 MiB.  Committed:  162 MiB.  Max: 1264 MiB
    ---------------------------------------------------------------------------------
      TOTAL           :  Used:  405 MiB.  Committed:  527 MiB.  Max: 1763 MiB
    ---------------------------------------------------------------------------------
2017-09-11 15:55:28,858 localhost-startStop-1 ERROR      [o.a.c.c.C.[Catalina].[localhost].[/jira]] Exception starting filter trustedapps
java.lang.RuntimeException: Could not load security config 'seraph-config.xml': Unable to load authenticator class 'com.isdh.jira.sso.CustomSSOAuthenticator': com.isdh.jira.sso.CustomSSOAuthenticator : java.lang.ClassNotFoundException: com.isdh.jira.sso.CustomSSOAuthenticator
 at com.atlassian.seraph.config.SecurityConfigFactory.loadInstance(SecurityConfigFactory.java:60)
 at com.atlassian.seraph.config.SecurityConfigFactory.getInstance(SecurityConfigFactory.java:21)
 at com.atlassian.security.auth.trustedapps.seraph.filter.SeraphTrustedApplicationsFilter.<init>(SeraphTrustedApplicationsFilter.java:16)
 at com.atlassian.seraph.filter.TrustedApplicationsFilter.<init>(TrustedApplicationsFilter.java:17)
 at com.atlassian.jira.security.auth.trustedapps.TrustedApplicationFilter.<init>(TrustedApplicationFilter.java:25)
 ... 3 filtered
 at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
 at java.lang.Class.newInstance(Class.java:442)
 ... 11 filtered
 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
 at java.util.concurrent.FutureTask.run(FutureTask.java:266)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
 at java.lang.Thread.run(Thread.java:745)
Caused by: com.atlassian.seraph.config.ConfigurationException: Unable to load authenticator class 'com.isdh.jira.sso.CustomSSOAuthenticator': com.isdh.jira.sso.CustomSSOAuthenticator : java.lang.ClassNotFoundException: com.isdh.jira.sso.CustomSSOAuthenticator
 at com.atlassian.seraph.config.SecurityConfigImpl.configureClass(SecurityConfigImpl.java:332)
 at com.atlassian.seraph.config.SecurityConfigImpl.configureAuthenticator(SecurityConfigImpl.java:258)
 at com.atlassian.seraph.config.SecurityConfigImpl.<init>(SecurityConfigImpl.java:194)
 at com.atlassian.seraph.config.SecurityConfigFactory.loadInstance(SecurityConfigFactory.java:56)
 ... 25 more
 ... 2 filtered
 at com.opensymphony.util.ClassLoaderUtil.loadClass(ClassLoaderUtil.java:104)
 at com.atlassian.seraph.config.SecurityConfigImpl.configureClass(SecurityConfigImpl.java:320)
 ... 28 more
2017-09-11 15:55:28,901 localhost-startStop-1 INFO      [c.a.jira.startup.DefaultJiraLauncher] Stopping launchers
2017-09-11 15:55:28,919 localhost-startStop-1 INFO      [c.a.plugin.manager.DefaultPluginManager] Preparing to shut down the plugin system
2017-09-11 15:55:28,919 localhost-startStop-1 INFO      [c.a.plugin.manager.DefaultPluginManager] Shutting down the plugin system
2017-09-11 15:55:28,920 localhost-startStop-1 WARN      [c.a.plugin.servlet.DefaultServletModuleManager] PluginController passed via the PluginFrameworkShutdownEvent did not match that passed via PluginFrameworkStartedEvent
2017-09-11 15:55:28,935 Gemini Blueprint context shutdown thread2 DEBUG      [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] destroy
2017-09-11 15:55:29,240 Gemini Blueprint context shutdown thread1 WARN      [c.a.prettyurls.atlassian-pretty-urls-plugin.spring]
   
     Spring context destroyed : com.atlassian.prettyurls.atlassian-pretty-urls-plugin id(144) v(2.1.2)
   
2017-09-11 15:55:29,427 Gemini Blueprint context shutdown thread1 WARN      [c.a.j.plugins.jira-auditing-plugin.spring]
   
     Spring context destroyed : com.atlassian.jira.plugins.jira-auditing-plugin id(84) v(1.8.0)
   
2017-09-11 15:55:29,528 Gemini Blueprint context shutdown thread2 WARN      [c.a.j.plugins.jira-editor-plugin.spring]
   
     Spring context destroyed : com.atlassian.jira.plugins.jira-editor-plugin id(87) v(1.1.55)
   
2017-09-11 15:55:29,546 Gemini Blueprint context shutdown thread1 WARN      [c.a.feedback.jira-feedback-plugin.spring]
   
     Spring context destroyed : com.atlassian.feedback.jira-feedback-plugin id(33) v(7.2.2)
   
2017-09-11 15:55:29,695 Gemini Blueprint context shutdown thread2 WARN      [c.a.jira.issue-link-web-plugin.spring]
   
     Spring context destroyed : com.atlassian.jira.issue-link-web-plugin id(58) v(7.2.2)
   
2017-09-11 15:55:29,716 Gemini Blueprint context shutdown thread1 WARN      [c.a.jira.less-integration.spring]
   
     Spring context destroyed : com.atlassian.jira.less-integration id(63) v(7.2.2)
   
2017-09-11 15:55:29,832 Gemini Blueprint context shutdown thread1 INFO      [c.a.j.plugins.monitor.MonitoringScheduler] Unscheduling metrics collector...
2017-09-11 15:55:29,832 Gemini Blueprint context shutdown thread1 INFO      [c.a.j.plugins.monitor.MonitorLauncher] Stopped JIRA monitoring
2017-09-11 15:55:29,880 Gemini Blueprint context shutdown thread2 WARN      [c.a.jira.postsetup-announcements-plugin.spring]
   
     Spring context destroyed : com.atlassian.jira.postsetup-announcements-plugin id(68) v(7.2.2)
   
2017-09-11 15:55:29,931 Gemini Blueprint context shutdown thread2 WARN      [c.a.jira.share-plugin.spring]
   
     Spring context destroyed : com.atlassian.jira.share-plugin id(73) v(7.2.2)
   
2017-09-11 15:55:29,937 Gemini Blueprint context shutdown thread1 WARN      [c.a.jira.soy-plugin.spring]
   
     Spring context destroyed : com.atlassian.jira.soy-plugin id(74) v(7.2.2)
   
2017-09-11 15:55:29,944 Gemini Blueprint context shutdown thread2 WARN      [c.a.jira.tzdetect-plugin.spring]
   
     Spring context destroyed : com.atlassian.jira.tzdetect-plugin id(75) v(2.3.1)
   
2017-09-11 15:55:30,028 Gemini Blueprint context shutdown thread1 WARN      [c.a.pocketknife.featureflags-plugin.spring]
   
     Spring context destroyed : com.atlassian.pocketknife.featureflags-plugin id(143) v(0.5.4)
   
2017-09-11 15:55:30,144 Gemini Blueprint context shutdown thread1 WARN      [c.a.j.plugins.workflow-designer-plugin.spring]
   
     Spring context destroyed : com.atlassian.jira.plugins.workflow-designer-plugin id(97) v(7.1.8)
   
2017-09-11 15:55:30,211 Gemini Blueprint context shutdown thread2 WARN      [c.a.l.plugins.quickreload.spring]
   
     Spring context destroyed : com.atlassian.labs.plugins.quickreload id(106) v(1.24.1)
   
2017-09-11 15:55:30,847 localhost-startStop-1 INFO      [c.a.jira.startup.DefaultJiraLauncher] JIRA launchers stopped in 1945ms

0 comments

Comment

Log in or Sign up to comment
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

244 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you