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Stop Updating Ticket last updated time for customer comments

Madhu mullangi
Madhu mullangi Sep 28, 2020

We don't want to update the ticket Last Updated time for the customer comments.

Is there any possible way to stop updating Lats Updated time for the customer comments ?

 

Thanks in Advance

Madhu

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Nic Brough _Adaptavist_
Nic Brough _Adaptavist_ Community Leader Sep 28, 2020

No.  The whole point of the field is that it tells you the last time a human or remote system interacted with the issue.

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