I work for a 15 person software company that will go live with customer support in the next few months. I've been tasked with setting up their Customer Service infrastructure. Jira Service Desk will play a big part in this but we do feel we need to provide a phone number in case someone has a P1 request and they don't want to make it through our customer support portal.
In the event that someone calls and it turns out they are making a lower priority request, how do you handle this? I'm specifically thinking of calls that might come in at 3am.
Any advice would be appreciated.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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