Simple way to improve experience with external linking from comments.

Drew Angell June 24, 2018

Story

When creating external links from comments in Jira/Service Desk, I need the URL portion of the added syntax to automatically highlight, so that I can immediately type the URL I want without clicking and dragging to select sample URL first.

Description

When creating external links from a comment, I have to select the text I want to be the link, choose to make an external link (which adds the syntax for me) and then I have to click and drag to select the URL section of the syntax so that I can type in what I actually want.  If it would automatically highlight that for me it would be a MUCH better experience.

Video demo:  http://fiber.angelleye.com/video/jira-external-links-from-comments.mp4

Maybe there's some other way I should go about this to make it better..??  Any feedback would be greatly appreciated.  Thanks!

1 comment

Bastian Stehmann
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 24, 2018

Hi @Drew Angell,

thanks for sharing your ideas with us. I think, it will be better, to create  a suggestion here https://jira.atlassian.com/browse/JRACLOUD or here https://jira.atlassian.com/browse/JSDCLOUD 

Drew Angell June 25, 2018

Is there a way to move it there or do I have to repost it?  Seems like it would be duplicate content then..??

Bastian Stehmann
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 25, 2018

I think you will have to repost it there. Would be great if you can add a link to that issue here then, so that others will have an easy way to find it, if they find this post.

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