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Hi everybody. We are a digital agency. We're setting up Jira Service Desk + Jira Software (cloud).
The needs are:
1. every client/customer needs a dedicated portal where put their requests;
2. we will work on these requests internally with a kanban method. So every request comes from outside (through the Service Desk) and then the team decide how to work on it, passing through the columns of the kanban, for example todo, doing, done;
How to achieve this workflow? Currently, we are doing as follows:
- every client is a service desk project
- there's then another project, kanban type
The risk is to fill very fast the kanban of the agency.
But the alternative is, I think, for every client create two projects (one service desk and one kanban). Right?
Thank you very much!