Service Desk reporting - Problem Management

Want to develop a range of operatonal and SLA reports for problem management. What extra can I do using All in One reporting plug in to what is availible within the core product?

 

1 comment

Hi Lisa ,

We have a new JIRA cloud plugin to address Service Desk reporting usecase . 

Use cases

  • Create overall satisfaction, SLA & custom charts & reports across all of your service desk projects within minutes.
  • Publish and share Service Desk reports with all your stakeholders and bring reporting transparency to people even outside the Service Desk team.

  • Perform analysis across Service Desk projects, slice and dice your data, analyze ticket age and optimise your cycle time with powerful filtering and analysis tools provided by VIEW26.

  • And many more...

Kindly check and let us know your feedback !  :)

Cheers

Marcel

Is there anything for Server instances? 

Currently we  support only for cloud installations. 

Comment

Log in or Join to comment
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,311 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot