Service Desk reporting - Problem Management

Want to develop a range of operatonal and SLA reports for problem management. What extra can I do using All in One reporting plug in to what is availible within the core product?

 

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Hi Lisa ,

We have a new JIRA cloud plugin to address Service Desk reporting usecase . 

Use cases

  • Create overall satisfaction, SLA & custom charts & reports across all of your service desk projects within minutes.
  • Publish and share Service Desk reports with all your stakeholders and bring reporting transparency to people even outside the Service Desk team.

  • Perform analysis across Service Desk projects, slice and dice your data, analyze ticket age and optimise your cycle time with powerful filtering and analysis tools provided by VIEW26.

  • And many more...

Kindly check and let us know your feedback !  :)

Cheers

Marcel

Is there anything for Server instances? 

Currently we  support only for cloud installations. 

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