Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Reducing Costs - IT Service Desk


We leverage Jira Cloud and Confluence cloud across our business. All employees get a licence from Finance to Software Engineers. In IT we use Kanban Boards for our work flow and employees submit requests to IT via this project, we don't have a massive volume of requests so it works well. We have a large group of users that only use Jira to submit IT queries. We wanted to reduce our licence count by cutting those that don't utilise Jira in their daily work which is approx 20 percent of the business.

How would you solve this problem? We are considering using a catch all mailbox that will automatically generate tickets. We've used this technique for our Security Alerts. This means they coud still email request but lose the ability to check their status which I don't think is an awful trade-off. Also aware of Jira Service Desk being an option but not really sure this will considerably make a difference to cost.

Anyone else faced something similar?




Log in or Sign up to comment