Hi @Angela DiCesare You seem to have hit this bug https://jira.atlassian.com/browse/JRACLOUD-69222?_ga=2.260854669.1632625595.1598206527-2028525431.1594067624
Can you try one of the 4 workarounds mentioned in the ticket above and see if it fixes your problem?
@Angela DiCesare Hmmm. That's strange. I suggest reaching out to the Atlassian support directly to resolve this issue.
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