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We have a system, based on SQL DB, where we have all the necessary data about our users. I need to get all the users whose manager is the Reporter (the person who created the ticket). I have the managers list, I have the users filtered by manager, or can get them in SQL, but I need you to advice me to reach my goal (without using plugins). How to start? Should I just create an exe, which will read information from DB and put it under schedule, or I can install any soft, that will let me to connect Jira with DB?
Also in case i get the users I need how should I show the users in Jira Service desk? Should I use any API, that will allow to update the particular filed in particular thicket? Please let me know about the right direction to move on!
Thanks in advance