We have a help desk, and are looking to start using service desk. A question I have is between all the different JIRA products is there something we can easily set up so that when they are receiving phone calls they can quickly and easily keep record of a few details pertaining to the phone call such as length, issue, solution each of which has a few different options to choose from. I realize they could create a issue and record most of this and it wouldn't take to long but we dont necessarly want all off that for just some simple phone calls they take. All this being said having some sort of reporting would be necessary as well.
Just looking for some guidance and a road or path to start down.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot