Push custom field (dropdown) show red circle (no values ?)


I'have been setting our Jira cloud for the past days and I'am trying to make the Jira-Testrail integration work.

I've configured a cutom field (single select dropdown). The custom field is added to several screens, got values and work properly.

When I try to use it in the push pop-up from testrail, a red circle shows up (as if there was no values or a lack of permission).

Here is the configuration:





I've tried to setup another custom field with a multiselect type, the behavior is the same. There seems to be a problem for getting the values.



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