It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

Priority field on customer portal

I have priority field autocalculated based on the urgency and impact.how can we display priority field on customer portal

2 comments

You can configure them on the request type directly.

Access the Service Desk Project, go into "Request Types", click on "Edit Fields" and then "Add Field". On this page, add the priority field.

 

If you don't want this to be seen on the Create Issue action of the customer portal, just remove it from the Create Issue screen of the project (but leave it on the View Issue screen)

Ismael Jimoh Community Leader May 28, 2018

You can display it in the create screen however users cannot see in the portal past that point.

Comment

Log in or Sign up to comment
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you