Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Not able to move a issue in workflow after changing its Issue type and Workflow Schemes

Recently i was making improvement to a Project Workflow and i Changed issue types, Workflow Schemes etc..and unfortunately what i could see is the Open issues were Moved to Open Status and Reolution is Showing as Unresolved,I could not Close or move the issue in the Required workflow..


1 comment

Ismael Jimoh Community Leader May 24, 2021

Hi @Abdul Rahman 

  1. I will check the workflow again to confirm what transitions are allowed (what status can I move to from open status).
  2. I will check if you still have the permission to transition issues in the project(try with permission helper)

We do not know all you changed however seeing as you mentioned changing a lot of things, if all you changed is workflow related then I’ll lean more to step #1.

On the off chance neither of the above is the problem here then you could have a corrupted workflow in which case try:

  1. Clone the workflow and associate it to the issue type. If the issue persists,
  2. Create the workflow anew,

Should none of the above help then please share with us a screenshot of the workflow you created as well as a screen shot of the workflow from the view issue screen so we can help review them. 

Thanks..The problem was with only 1 issue out of 400,So what i did is i changed that to different Issue type and the workflow was triggerred..So issues was solved..Bit still i could not locate why this happened only to 1 issues alone..Anyhow  thanks for the suggestions

Ismael Jimoh Community Leader Jun 03, 2021

You are welcome.

Do have a great rest of the week.


Log in or Sign up to comment

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you