Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,364,885
Community Members
 
Community Events
168
Community Groups

Need to update a field value from comment added

Hi Team,

I have created a rule where I need to update jira custom field value which picks the content from comment added.

{{Servicedesk.substringBeforeLast("]")}} this is the smart value I am using to update it.

My requirement is to update the value when email is send to Jira. I could see currently the above smart value works fine when manually added the comment to jira request, the same I need to update via email send to jira and added comment to ticket. 

Since the email send will contain other details as well, I just need to pick a particular value from it and update in a custom field.

Regards,

Obeid Ghalib

0 comments

Comment

Log in or Sign up to comment