It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

Multiple service desk projects vs single service desk project

Both the company I work for and I myself are new to Jira. We're using service desk cloud, because we're a fairly small company. When I started we only had 2 service desk projects, one for IT and one for client support. But now we have a client that we provide IaaS for that needs to have their own service desk project. Basically they don't want any of their competitors to be able to see their offerings. Since we're on the cloud version we really can't limit the requests that a customer can see in the customer portal unless we create a separate project for them.

The IT group who will be handling most of the IaaS support does not like the idea of needing to monitor 2 projects (and potentially more if we get any other clients with the same requirement). We're getting around this by cloning issues from the client's project into our IT project, but it hasn't been easy to set this up and the number of automation rules has the potential to get pretty big if we add more projects like this.

I'd like to know if the more experienced Jira admins out there have any input on this. Is it that much more work tracking issues in multiple projects? Or would it be better to keep funneling them into 1 project so IT can pay attention to the main project while one person makes sure nothing is getting dropped in the other project?

0 comments

Comment

Log in or Sign up to comment
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you