You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Im looking to set up servicedesk to allow email replies to ticket notifications, but not sure how it works for multiple servicedesk projects.
So in Jira we have global mail setting set up to send from A1@xxx.com
For servicedesk 1 If we setup the email request account to be A1@xxx.com
For servicedesk 2 If we setup the email request account to be A2@xxx.com
For servicedesk 3 If we setup the email request account to be A3@xxx.com
This is because each servicedesk must have its own unique email address.
So if all servicedesk notifications for each ticket are sent out from A1@xxx.com, will the customers who reply directly to the email from servicedesk 2 and servicedesk 3 get their tickets update with their replies? I ask this as all replies, whichever servicedesk generated them will go back to A1@xxx.com
Thank you for the confirmation.
That is exactly what I needed to know!