Im looking to set up servicedesk to allow email replies to ticket notifications, but not sure how it works for multiple servicedesk projects.
So in Jira we have global mail setting set up to send from A1@xxx.com
For servicedesk 1 If we setup the email request account to be A1@xxx.com
For servicedesk 2 If we setup the email request account to be A2@xxx.com
For servicedesk 3 If we setup the email request account to be A3@xxx.com
This is because each servicedesk must have its own unique email address.
So if all servicedesk notifications for each ticket are sent out from A1@xxx.com, will the customers who reply directly to the email from servicedesk 2 and servicedesk 3 get their tickets update with their replies? I ask this as all replies, whichever servicedesk generated them will go back to A1@xxx.com
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