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Multiple Service Desk emails

Im looking to set up servicedesk to allow email replies to ticket notifications, but not sure how it works for multiple servicedesk projects.

 

So in Jira we have global mail setting set up to send from A1@xxx.com

 

For servicedesk 1 If we setup the email request account to be A1@xxx.com

For servicedesk 2 If we setup the email request account to be A2@xxx.com

For servicedesk 3 If we setup the email request account to be A3@xxx.com

 

This is because each servicedesk must have its own unique email address.

 

So if all servicedesk notifications for each ticket are sent out from A1@xxx.com, will the customers who reply directly to the email from servicedesk 2 and servicedesk 3 get their tickets update with their replies? I ask this as all replies, whichever servicedesk generated them will go back to A1@xxx.com

 

Many Thanks

 

Phil

1 comment

Hi,

contrary to the Jira Service Desk INCOMING addresses (per project) the OUTGOING mail address is always the same.

Any replies to this mail are then handled by Jira Service Desk as long as you allow the creation of tickets by mail.

This:

https://community.atlassian.com/t5/Jira-questions/Jira-Service-Desk-updating-issue-s-comment-with-email-reply/qaq-p/1023523

might help.

Best

JP

Like PhilSpo likes this

Hello JP,

 

Thank you for the confirmation.

 

That is exactly what I needed to know!

 

Phil

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