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Manager Approval for Active Directory

fadi_shahwan
fadi_shahwan Sep 28, 2021

Hello,

During the past 5 years I worked in multiple places to migrate from different ITSM tools to Jira. I noticed that in all implementations specially ITSM and Change management that the requester manager approval is required in most of the requests . As you know, this information is always available in the active directory  but unfortunately Jira doesn't  have out of box feature or direct way to get the manager from active directory. i think this feature need to be enabled in an easy way specially in Jira ITSM. 

 

What do you think ?

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