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Looking for $ variable in a Service Desk approval URL for Groovy

So I'm testing a looped transition that I can automate and send a custom email via Scriptrunner to remind approvers about a pending approval. I'm trying to configure a button using the same url structure as the native approve/decline buttons

 

There appears to be a variable in the URL which changes every time an issue enters the approval status that I need to accommodate for. the variable occurs after the issue key in the url. For example

 

https://help.octopusgroup.com/servicedesk/customer/user/approval-action/OSD-53800/1235/approve/analytics?sda_source=notification-email

 

The 1235 will increment to 1236 after the loop to trigger the custom email so I need to call a variable otherwise you will just receive an error 'the approval has been decided' in the portal.

 

My current url is this

 

https://help.octopusgroup.com/servicedesk/customer/user/approval-action/$issue.key/1235/approve/analytics?sda_source=notification-email

 

Does anyone know what the variable is that gets incremented when a ticket enters/re enters the approval status.

1 comment

HI @Steve_Letch did you find something about this? Im looking for the exact same thing but I dont know if this number is stored in the ticket in any form.

I looked for the same kind of ID.

After inspecting an issue by its JSON object via https://jira.example.com/rest/api/latest/issue/FOO-1234 I saw that the whole approval is mapped to or saved in an custom field.

The ID in the URL is the ID of the approval, e.g.:

Screenshot_20200116_160144.png

The approval link for the issue above would be https://jira.example.com/servicedesk/customer/user/approval-action/FOO-1234/16/approve

Hope that helps someone :)

Hi @Steve_Letch have you managed to get this Approval ID using groovy script? I am also looking for the same solution. Thank you! :) 

Hi @Steve_Letch , @Anneta Svircenkova , @Hauke Bruno Wollentin 

I found a solution for this with the ServiceDesk API with ScriptRunner. Here is the code:

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.user.ApplicationUser
import com.atlassian.jira.user.UserUtils
import com.atlassian.servicedesk.api.approval.Approval
import com.atlassian.servicedesk.api.approval.ApprovalQuery
import com.atlassian.servicedesk.api.approval.ApprovalService
import com.atlassian.servicedesk.api.util.paging.PagedResponse
import com.onresolve.scriptrunner.runner.customisers.WithPlugin

@WithPlugin("com.atlassian.servicedesk")

ApprovalService approvalService = ComponentAccessor.getOSGiComponentInstanceOfType(ApprovalService)

ApprovalQuery query = approvalService.newQueryBuilder()
.issue(123) //Change with de issue ID
.build()
ApplicationUser admin = UserUtils.getUser("Administrator") // Change with your admin user
PagedResponse<Approval> approvals = approvalService.getApprovals(admin, query)
approvals.each {
log.warn it.getId()
}
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