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Hello,
I was just wondering is the LiveCaht function that is an add on to the JIRA Service Desk have teh capability of being purchased solely?
I want to introduce the LiveChat function onto an existing SharePoint page.
Any thoughts/answers woudl be appreciated.
Hello Jenessa,
If it's still relevant for you, LiveChat is originally a stand-alone application that could be embedded on any web page. What you see on the Marketplace is an integration of this with Jira.
Here's more info about the solution: https://www.livechatinc.com/
Janusz from Spartez here.
Sorry for a bit of commercial break, but we have recently released the Chat for Service Desk (server) app - aptly named 'Chat for Service Desk'. It provides a real-time chatting solution ("live chat") that helps your site visitors / app users connect with teams working through Jira Service Desk.
It is NOT an integration with a 3rd party chatting service - it is self-contained - you just install the app in Service Desk, place a bit of javascript on your web site (or just enable the chat on your customer portal) and you have full chat support.
It has a bunch of nifty features:
Interested? You may want to try it out - it’s just available on the Atlassian Marketplace.
An introduction video can also be viewed here.
Cheers,
Janusz Gorycki, spartez.com