LiveChat Function

[Jenessa O'Connell]

Hello,

I was just wondering is the LiveCaht function that is an add on to the JIRA Service Desk have teh capability of being purchased solely?
I want to introduce the LiveChat function onto an existing SharePoint page.

Any thoughts/answers woudl be appreciated.

[Nic Brough {Adaptavist}]

I don't know which add-on you are referring to, but the ones I have seen in the marketplace are all add-ons for JIRA.  Some provide access to other chat services, so you could check them for add-ons for Sharepoint, but the JIRA add-ons themselves only work for JIRA.

[Dzmitry Hryb -Deviniti-]

Hello Jenessa,

If it's still relevant for you, LiveChat is originally a stand-alone application that could be embedded on any web page. What you see on the Marketplace is an integration of this with Jira.

Here's more info about the solution: https://www.livechatinc.com/

[Janusz Gorycki]

Hi @Jenessa O'Connell,

Janusz from Spartez here.

Sorry for a bit of commercial break, but we have recently released the Chat for Service Desk (server) app - aptly named 'Chat for Service Desk'. It provides a real-time chatting solution ("live chat") that helps your site visitors / app users connect with teams working through Jira Service Desk.

It is NOT an integration with a 3rd party chatting service - it is self-contained - you just install the app in Service Desk, place a bit of javascript on your web site (or just enable the chat on your customer portal) and you have full chat support.

It has a bunch of nifty features:

• Creates issues out of chat conversations on-the-fly
• Turns customer’s messages into issue comments - updating issue views in real time
• Turns your issue comments into messages within the chat
• Handles request queues updates
• Lets you see which customers are currently online
• Allows support personnel to toggle their availability
• Chat widget is replaced with email when all agents are offline
• Sends the customer chat digests through email
• Fully optimized for mobile web pages
• Chat look & feel is customisable

Interested? You may want to try it out - it’s just available on the Atlassian Marketplace.

An introduction video can also be viewed here.

Cheers,
Janusz Gorycki, spartez.com