Hey community! I'm part of the Jira Service Desk marketing team here at Atlassian.
We would love to talk to any business or team that moved to JSD for their IT needs. Let us know what the process was like, whether you transitioned from email or another service system. Details are appreciated!
Also, if you're interested in having a more in-depth or private discussion with us about this topic, you can email us at svu [at] atlassian [dot] com