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Jira service desk - How to add new language (ie. Slovenian)

Hi all,

I would like to add a new language (Slovenian) to Jira service desk but I can't do that.
Offical documentation Service Desk Cloud/1000.949.0 doesn't look valid for me, because I can't find the option to upload plugin.

Can you please help me how to make it work for Jira service desk and Confluence, so I can have customer portal and wiki on Slovenian language

Thanks in advance!


Hello Jovan,

What do you mean by "can't find the option to upload plugin"? Is there an Upload add-on button on the Manage add-ons screen, or you just have some kind of an error while uploading?Screenshot_19.png

Hello Dzimitry,


Sorry for my late response, I didn't notice when you answered me.

I can't find the option to manage add-ons in the new look of Jira Service Cloud. Here is the setting screen for me.

Can you please tell me where to find it?



It is right there in the applications menu - just one more click is needed :)


Thanks again for quick reply. I got there but nothing again, no upload link. Finally, I clicked on settings and then enable Private listing



So full process is:

  1. Menu
  2. Site administrations
  3. Discover applications
  4. Discover more Jira addons
  5. Manage add-ons
  6. Settings -> Enable private listings
  7. Upload add-on


Little bit longer than I hoped and I couldn't find add-on screen via any search

I'm glad that you eventually found it :) Hope I was helpful.

Now I have another problem, I can't install slovenian translation from Service Desk/3.9.0-m0124


When I try to add link to jar file I got


As I said yesterday, I managed to get upload add-on link, but I can't upload translation jar from here Service Desk/3.10.0


I can only add " Atlassian Connect add-on descriptor". 



My goal is to have Jira Service Desk localized to Slovenian, any help is more than welcome :)

You could try going DIY with it, using Translation for Jira Service Desk. This can help even if you find a way to install the Slovenian translation pack, because these packs aren't always full and correct for less frequently used languages, so you might need to edit the translations anyway.

Also, unlike the default packs, the app allows you to translate custom fields on your Customer Portal and make it multilingual, if you need it :)

Thanks again for the quick response, but... I can't use this plugin. We use Cloud instance of service desk, and it makes things more complicated for translation. Even though this plugin would be a perfect match for us.



Oh, I see. Sorry for a mismatch.

I think you should report a ticket to Atlassian Support to handle this.

Can you please tell me how to do that?

Sure :)

Here's their support project for Service Desk Cloud:

Simply create a ticket like you do with any other issue in Jira, describe your problem in detail and attach some screenshots. You can also provide them with a link to this thread, so they know more and can help you faster.

Good luck Jovan!

If you need further help, feel free to drop me a line :)

Thank you Dzmitry, I really appreciate your help! :)

Hello Jovan, 

did you manage to set customer portal in Slovenian language? 

Hi Tjasa,
At the end we moved to Zendesk for the customer portal. 

What you picked for a customer portal?

"...The AtlassianTranslationsplatform has been retired..." and the link mentioned above: does NOT work with cloud version. What choice gives Atlassian then to the customers?


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