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Jira customer can´t be added as watcher or being mentioned

Something has changed in our Jira system recently.

We can´t add a customer as a watcher to an issue. It says "

  • The user "XXX" does not have permission to view this issue. This user will not be added to the watch list.

The user also doesn´t appear when we try to mention him in a comment.

The user has browse project access and can see the issue from his service desk portal view. 

 

I had an older issue where this specific user already was on the watcher list, I then deleted him from the list and tried to add him again which didn´t work...

That´s why I suspect something has changed in the system.

 

We use Jira Cloud

1 comment

Can the user see the *issue* - not the request in the service desk, but the Jira issue behind it?

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