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Jira and G Suite Integration not working for all users

Amanda Domyan
Amanda Domyan Apr 20, 2018

We recently integrated our Jira and G Suite accounts.  I am able to use Google Sheets and import filters and issues from Jira.  Other users have not been able to do this same thing.  They are receiving an error that Jira can't connect.  Is this supposed to happen?  or should all users be able to use the sheets add on functionality?  

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Tanguy Crusson
Tanguy Crusson
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 26, 2019

Hi there, if you are using Jira Cloud (Cloud, not Jira Server the hosted version of Jira), you can use the Jira for Google Sheets add-on: https://community.atlassian.com/t5/Agile-articles/Try-the-new-Jira-Cloud-add-on-for-Google-Sheets/ba-p/1016436

We hope that helps!

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