Dear, Atlassian Team.
We are setting up to register as an issue at the Jira Service Desk when an internal employee sends an email. (Jira Mail handler)
When a person with actual jira administrator privileges sends mail, it is marked as an unauthenticated user and cannot specify a reporter. We're using LDAP.
Can't jira mail handler get user information if there are many user objects in ldap?
There are about 6,000 objects in AD. After testing about 20 people, about 10 reporters are assigned to their mail addresses, and 10 are recognized as external users and designated as default reporter (ASK-IT).
Please help us.
KRAFTON & PUBG