Hello, i'm a bit confused how correctly (by design) escalate issues collected by customer support in JSD to internal development team which works in Jira software.
Move? Clone? Automate? Link? Something else?
I have a few JSD projects, each for a single customer organization and 2 projects in Jira software (same product but we decided to separate development process from Estimation&Planning to reduce columns count).
Generally Flow is:
I. From client's perspective statuses are:
II. From manager's perspective statuses are:
III. For developer:
In other words, issue card from I. should mirror the statuses from II. and III. Ideally to mirror client's comments to internal task too.
Is it 1 issue, 2 or even 3 and how to do manage them correctly?
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