Jira Issue "Description" disappearing after save.

[Michelle Harper]

Hello community.

I have noticed since the update to the new UI that my descriptions are disappearing.  I was able to duplicate 3 times today.  This is creating a huge issue for our dev team as they send them back for AC and I send them back with AC and then the AC / description disappears.

Any suggestions?

[Waffle Dog]

We have had exactly this issue and it is becoming a problem as it means information now has to be duplicated elsewhere in case it is lost by Jira. Lets hope Atlassian fix this very soon as it is a huge problem.

[eskensberg]

same happened to us.

Created a whole bunch of tickets with descriptions few weeks ago and all the descriptions disappeared. 

Have to recreate all the hard work now...

[Andrew Medlin]

Same thing just happened to me, and I am able to reproduce it when the issue type is Bug!

I had just spent ages typing up description for complex bug and now it's all lost!

[Paul Kenward]

Has just happened to one of our developers - does anyone know if Atlassian support have picked this up?

[Maor]

Also happened to multiple people at my organization. The description is gone completely.  It doesn't even appear in the history of the Jira.

This is bad.

[Anastasia Gourina]

Hi @Maor 

Did you manage to recover or find solution? We are facing the same problem and I cant figure out why or able to see the changes made in history.

Has anyone found a solution?

[veita]

The same happened to me.  

I filled out the Description field for 2 Issues, and upon returning, the descriptions were missing, and I can't find them anywhere.

Is there any direction from Atlassian on this?  

I agree, this is pretty bad 😬

[Lukáš Caha]

I also have this issue. Still not fixed. I thought it has something to do with switching computers, but it looks like it's general issue.

[Robert Lauriston]

Same problem. Has been happening intermittently for a while. No sign of the description in the history.

Is there not a bug report filed on this?