Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Jira Issue "Description" disappearing after save.

Hello community.

I have noticed since the update to the new UI that my descriptions are disappearing.  I was able to duplicate 3 times today.  This is creating a huge issue for our dev team as they send them back for AC and I send them back with AC and then the AC / description disappears.


Any suggestions?




We have had exactly this issue and it is becoming a problem as it means information now has to be duplicated elsewhere in case it is lost by Jira. Lets hope Atlassian fix this very soon as it is a huge problem.

same happened to us.

Created a whole bunch of tickets with descriptions few weeks ago and all the descriptions disappeared. 

Have to recreate all the hard work now...

Same thing just happened to me, and I am able to reproduce it when the issue type is Bug!

I had just spent ages typing up description for complex bug and now it's all lost!

Has just happened to one of our developers - does anyone know if Atlassian support have picked this up?

Also happened to multiple people at my organization. The description is gone completely.  It doesn't even appear in the history of the Jira.

This is bad.

Hi @Maor 

Did you manage to recover or find solution? We are facing the same problem and I cant figure out why or able to see the changes made in history.

Has anyone found a solution?

The same happened to me.  

I filled out the Description field for 2 Issues, and upon returning, the descriptions were missing, and I can't find them anywhere.

Is there any direction from Atlassian on this?  

I agree, this is pretty bad 😬

I also have this issue. Still not fixed. I thought it has something to do with switching computers, but it looks like it's general issue.

Same problem. Has been happening intermittently for a while. No sign of the description in the history.

Is there not a bug report filed on this?


Log in or Sign up to comment