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Just thought I'd share these steps since it was fairly hard earned knowledge and maybe it will help someone else.
We use Jira Server (software) at the time of writing this version 8.20.9.
We acquired a smaller team and wanted to move them from Jira Cloud to our on prem solution. The following detail the extra steps you need to do to make this work.
The process is this.
1.You need to do a server export from cloud
2.You then need to import that backup into a temporary stand alone server that matches your current on prem server version.
3.You then need to do an export from your temporary server you setup in step 2 and then do project imports into your production server.
These steps you need to do are around Step #2. What you need to do to get a functional server working so you can export your data successfully. Note that this list changes as more functionality is added to Jira cloud. You are always best to be at the latest version of Jira Server, but that isn't always easy to do.
On your temporary server:
Again, this isn't perfect, but it should point you down the right path. You'll likely have to perform other steps unique to your own environment.