Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JQL to extract all tickets not updated within the last 2 or 3 business days

Similar to this post about finding tickets updated on a Friday, we need a way to list all tickets that have not been updated by an agent within the last 2 or 3 days excluding weekends/non-working days such as bank holidays. Current filter (which currently includes weekends):

status not in ("On Hold - Not prioritised", Rejected, Resolved, Closed, Cancelled) AND updated <= -5d ORDER BY updated ASC

If anyone knows how to add the agent part too that would be awesome as currently the above includes both agent & customer updates.

We then want to display this data in a filter results gadget.



Log in or Sign up to comment

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you