I was advised that I need to purchase JIRA software in order to manage my existing Service Desk project via Kanban. I download the 30 free trail because we are currently looking into purchasing this add-on.
I went to create a Kanban board and pull my service desk project, and an error came up that the project must be a software project.
I thought the service desk projects can be pulled into Kanban?? Not sure I understanding .
Does anyone know what the issue is??
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