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We use the simple JIRA Service Desk for our ticketing tool. We are looking for suggestions for add ons to make the product more robust (help with filling in data - templates, better workflow, managing tasks instead of individual tickets)
We have a number of our faculty and business areas using the product for their ticketing system, and we are looking for more optimal functionality for ticket coordination, automation and improvements.
Would anyone be able to recommend what they use in addition to the vanilla JIRA SD product and why.