You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
So with the recently announced Postmortems function in JIRA Ops I was incredibly happy... until I tried it. (If you're not sure what I'm on about, check it out here: https://www.atlassian.com/blog/announcements/announcing-postmortems-jira-ops)
Many obvious functions here are bugged or not working as intended/advertised.
For example:
Because of these 3 glaringly obvious issues, it makes it impossible to enforce postmortems are not only completed but actually to track those which are not completed.
Hi Matt,
Thanks for raising this as a bug and for addressing those concerns.
For us - getting postmortems completed in the first place is considered a chore by many of those that need to do so. Therefore enforcing some kind of sub-state where you have Resolved and then Closed would be good.
That way we can resolve a major incident because the issue has been fixed, but have some logic to say it cannot be changed to closed until a postmortem has been created and completed.
Then we can have a queue that shows "resolved but not closed" to determine which major incidents still have postmortems pending completion.
I hope that makes sense?
Hey Reiss! I'm an Associate Product Manager in Incident Management for Jira Service Management.
We're currently looking to better understand how teams conduct their post incident review (PIR) / postmortem process and their key pain points / user needs.
Came across your feedback and would love to set up some time to learn more about how your team runs PIRs. Feel free to shoot me an email on dbrockwell@atlassian.com if you'd be open to having a chat :)