Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Issue Type disconnected from Customer Request Type


We've recently launched Jira Service Desk to ~200 employees and upon those employees using the Zendesk Jira App the Customer Request Type is not connected in the same way as is through the Jira Service Desk portal, this means the requester is unable to access their own ticket either via the App (how the app works currently) but more importantly its also hidden from their portal account for 'my open requests'. We're having to bulk update using the below filter until a more practical solution is found.

"Customer Request Type" is EMPTY AND issuetype = "Service Request" AND status != Closed ORDER BY created DESC

Any help would be greatly appreciated, I will be reporting this issue with Zendesk support also.

Jira portal.pngZen jira app.png


1 comment

You could create an automation rule to set the customer request type after the issue is created

Thanks - trialling this out now it just seems like a missed config opportunity... maybe it's down to Zendesk developers to enable this but if this works its definitely a workaound!


Update - Tested this myself & appears to work thanks for the tip!


Log in or Sign up to comment