Is it possible to update a linked ticket with an update on a child ticket

aburns April 3, 2023

Hi im looking into ways to Automate updates on Multiple Jira tickets across multiple Jira project (and project types) is it possible to have a main Ticket linked to a another ticket in a different project but have the main ticket update when ever updates are added.

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Paul Wiggers
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 3, 2023

Hello @aburns 

Thank you for your question and yes, this is possible.

  • Create an automation that triggers on an issue transition
  • Add a new branch for all linked issues
  • Transition the linked issues to the required status
    • Or perform another action

The automation can look something like this (very basic version)

Screenshot 2023-04-03 at 14.52.57.png

Is this what you are looking for?

aburns April 4, 2023

thanks for this Paul, could this also be achieved by selecting a custom field by any chance,

i.e if a custom field contains a certain selection from a list can the automation be triggered to kick in and update the linked parent ticket?

Paul Wiggers
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 4, 2023

Sure thing, just change the trigger to "Field value changed" and go from there.

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