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Introducing Pinned Fields

Edited

Pinned Fields Banner.png

Hi Atlassian Community,

My name is Matt, I'm a product manager on the Jira Cloud team. Today we are excited to announce the arrival of Pinned Fields to the new issue view in Jira Cloud. Pinned Fields allows users of the new issue view to choose fields to “pin” above others. Even fields that an admin has configured to sit below the “Show more” dropdown can be pinned.

To pin a field to the top of your issue view simply click on the 📌 icon next to any field’s label. The order of the pinned fields is determined by the order you pin them in.

Pinned Fields Screenshot.png

End-users and admins have told us that they need more power to layout the new issue view in a way that it right for them and their teams. We’re working hard to address these problems and Pinned Fields is the first in a series of releases that is going to make the new issue view flexible enough to work for every team.

If you have any feedback on Pinned Fields or want to send some 💙 to the team, please leave a comment below; we’d love to hear from you.

17 comments

Dave Liao Community Leader Oct 17, 2020

@Matthew Canham - I was pleasantly surprised to run into this feature! It's a cool Quality of Life feature. Pinning fields seems to be a straightforward task. 👍

Like # people like this

Yeah, that's the problem, though. It's not discoverable because they show the icon on hover.

This looks like it might be a useful feature for our users, but I don't see it on our site: asudev.jira.com. Any reason we don't have it yet?

Thanks, John Wilson

Hi @John Wilson, Pinned Fields have now been rolled out to every Jira Cloud production instance. Can you confirm that you are using the new issue view?

Hi Matthew, I'm definitely using the new issue view.

In the email alert I received last Thursday (10/15) about this feature, there's an embedded video showing a cursor hovering over/near a field on the right column in the new issue view. When the cursor is near the field name, a pin icon shows up. That is NOT happening in our instance: asudev.jira.com. I'm using up to date Chrome on a Mac. 

Hi John, given that we've previously talked over email I'll send you an email to continue this thread.

Great feature!  Additionally, it would be great if there was a way to have "default" pinned fields that would apply to any ticket assigned to myself, for example.  I generally have the same set of fields I'd like pinned on every ticket, but it's a lot of work to go and pin them manually in every ticket.

Like # people like this

Thanks for the suggestion and feedback, @jo. As you've found, pinned fields are persisted across tickets within the same project. So, while you shouldn't have to re-pin fields on every ticket, you will have to set up your pinned fields between different projects.

But what if we want a personal user level setting to have default pins for every project instead of every ticket in a single project. Something of a global sort.

Is it possible that my pinned fields are applied to all the members in the project?

Hi @Sam Neilson, for now Pinned Fields are only applicable at an individual user level and are not able to be shared with others.

Project admins are able to configure the layout of an issue to move important fields to the top of an issue.

Hi Matt and team, thanks for working towards this better issue layout with groups coming and being able to control the left side of the screen!  For pinning, as an Admin, is it possible to turn off the feature for our users?  We should be ok if not, but just curious what options we have (our users ask for a lot of things to put guardrails on the team members).

Hi @G, thanks for your question.

At the moment it is not possible for admins to turn off Pinned Fields at an admin level. Please let me know if you run into any issues with this.

Like G likes this
Dirk Ronsmans Community Leader Nov 27, 2020

Hi @Matthew Canham ,

I just recently started experimenting with the pinned fields and it's amazing! Really gonna help the users decide their own form more (especially in multi team projects)

2 things tho that I'm missing:

  1. The ability to move pinned fields within the pinned fields section. Right now it's just based on what field you pinned last will show at the bottom. It would be great if we could move arround the fields within the pinned section to re-arrange them and not have to unpin/re-pin them to get the order right.
  2. Like @Sam Neilson  mentioned it would be so great if we could set a default pinned layout based on some specifictions. (e.g. a member of team A has these fields pinned by default, a member of team B has other fields pinned by default). This would go a long way in getting more dynamic forms but based on the same "template form"

 

Any idea if there are any suggestions for those 2 that I can follow or that can be raised?

Like Phillip P likes this

Hi @Dirk Ronsmans, thank you for these suggestions.

Off the back of our announcement that we'll be transitioning all users to the new issue view from 31st March 2021 our team is laser focused on delivering improvements that are blocking people from making the move to the new issue view.

Given this, it's unlikely that we'll be able prioritise any further improvements to pinned fields prior to this date.

Like Dirk Ronsmans likes this

I think it would be beneficial to have different Pinned Views. If I am building out a ticket for the first time I might want the fields that will be static throughout the life of the ticket to be at the top. Then when I move to working on the ticket I would want a view that put the dynamic fields at the top. e.g. When I start building a report I would want to see the Report Name, location, Blocked, anything that I might change more than once at the top. 

Being able to create your own sort order of pinned fields looks to be broken. I had a custom order that worked well for my work. This had recently changed and now no matter what order I pin the fields, it is always sorted by the ticket's default sort order which entirely defeats the purpose of being able to pin fields.

Please fix this asap!

Like # people like this

+1. Have you found a jira ticket open for this one yet? I was looking for one to vote on it when I found this post.

Like Phillip Oliveto likes this

Hi @philip and @Alis 

Thanks for bringing this to our attention. The team will look into this as it appears to be a bug. I'll keep you updated on our progress

Like # people like this

This is a great feature, but I too am getting odd results in different projects on the order of pinned fields.

Like Phillip Oliveto likes this

@Loretta Brunette - Seeing the same issue. Any timeline on when we can see this fixed? Thanks!

@Jagannath Suhit Inty - we have this bug in for one of the teams next sprints which starts next Monday

Like # people like this

Wow! That's good to know :D Thank you!

Is there a way that my Pinning preference can be set globally for me, for all projects? Right now, it looks like I have to set this for every project.

Hi @nate_am - pinning fields across projects is currently not available. But we will continue to monitor feedback on this request

Hi, 

I was able to pin few fields and they have started to appear over the description.  I did not realize they would occupy real estate over the description. I would like to unpin them but unable to unpin them. Am I missing something?

 

Capture.PNG

@Mohan Gujral  - This is wierd! I think there is an issue with something here. It usually doesn't occupy real estate over description! These fields come to the right of description, as another section!

And yes, you should be able to unpin them. 

Hi @Mohan Gujral - @Jagannath Suhit Inty is correct, pinned fields only apply to context fields in the right column and should not add fields to the first tab on the left. Can I suggest that you contact our support team if this is still an issue so they can look into this for you? thanks!

All the pinned fields got vanished in the issue view suddenly.... How to remove/unpin the fields. can anyone help

Hello! Is this feature available in the desktop app? I've really liked using the pinned fields in the web app, and I'm just trying out desktop at the moment. It doesn't look like I can pin!

Hi @Matthew Canham , is the PIN Feature available on Jira Data Center? If yes, then what version? If no, is there a 3rd party plugin / addon that provides this capability? Are there future plans to incorporate the PIN Feature in a future Jira DC software release.

Hi @John_Morales

Thanks for your question. Currently, this feature is only available for Jira Cloud and we do not have plans to bring this to Data Center.

I'm not aware of any 3rd party apps that replicate this functionality but there might be someone here in the Atlassian Community who could recommend a solution.

Do my pinned fields only show up for me, or does every member of the project see the fields I've pinned?

@Pascale Laviolette - pinned fields are at the user level, so only you will see the fields in which you pin 

Like Pascale Laviolette likes this

@Matthew Canham  @Loretta Brunette , Is there a limit on how many fields we can pin?

Hi @Rajkumar Santhanam - you can pin up to 15 fields 

Thank you @Loretta Brunette . I appreciate your response. 

I am a Cloud system administrator for our organization with six hundred licenses. Related to pinned functionality - We see behaviors where some users are only able to pin four fields and some seven and some only eleven. We are trying to understand why it's a different number depending on the user and how we can see the list of pinned fields for a given user being a system admin.

Hi @Rajkumar Santhanam , I'm not 100% sure on why this would be happening, after some internal chats I've had within the team, it could be due to the length of the custom field ID's which are being pinned (I know this is confusing logic!), but we can't say for sure without investigating. Are all users trying to pin the same fields?

If you contact Support, we will be able to gain access to your instance and have a proper look (would be great if you have the details of the fields which each user is trying to pin). There is no way currently for a system admin to see what fields all their users have pinned. 

Thanks again for your quick response @Loretta Brunette

We have a support ticket logged yesterday -PCS-95998

 User unable to Pin more than 4 fields - Premium Cloud Support - Service Desk (atlassian.com)

No, all users are not trying to pin the same fields. With the logic of pinning custom fields that are lengthy, do you think it would stop them after they try to pin such a field? Thanks for the info about what systems admins can see.

Regards

Raj 

Hi everyone,

 

Do you know if it's possible to make it mandatory to fill in these pinned fields if a ticket moves to a certain status within the board?

 

For example:

A rep wants to move a ticket to pending. 

But before they do that, they must fill out two pinned fields to tell us more info on why its pending.

 

Thankyou

Dirk Ronsmans Community Leader Jun 06, 2022

@Oliver Rossiter ,

Pinned fields don't really have anything to do with that. Pinned fields is a way to personally customize your screen a bit with which fields will be shown on top at the right bar.

Looking at making something mandatory when a statuschange occurs, you'll have to look at creating a validator.

https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-validators-for-company-managed-projects/

Most likely the "field required" validator is your best bet.

MonTea I'm New Here Sep 23, 2022

Hello people,

first need to say I love this feature. Great tool for organise the important informations for single persons.

I use very many boards the whole day and asked myself, is it possiblem to copy the configuration of pinne fields to othe boards. This would be a feature, which set a crone on that pinned feature – it would be perfect then.

Thank you
Monti

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