Incorrect Vietnamese encoding in customer portal when page reloading

[Bao Vu]

Hello,

I am getting a weird error with customer portal(only this page) Jira Service Desk

At the first time loading page, everything is OK, Vietnamese encoding(UTF-8) is correct displaying:

But when I reload page,  Vietnamese encoding(UTF-8) is not correct displaying until I back the home page and reopen requested ticket:

Hope your support to troubleshoot this problem.

Thank you so much!

[Nguyen Tran]

Hi Bảo,

Is this cloud or server? If it is server, what database do you use and what encoding do you use for your database?

[Bao Vu]

Hi Nguyen,

I am using Jira Server Desk Server and H2 database default for it. This problem only happens in customer portal at the second page reloading.

[Nguyen Tran]

Hi Bao,

Make sure your system encoding is set to UTF-8 by going into Jira Admin > System > System Info

If that one is already correct, stop your Jira application and add this line into your  setenv.sh (or setenv.bat if you are on windows server).

setenv.bat:

set JVM_SUPPORT_RECOMMENDED_ARGS=-Dfile.encoding=utf-8 -Dsun.jnu.encoding=utf-8

setenv.sh

JVM_SUPPORT_RECOMMENDED_ARGS="-Dfile.encoding=utf-8 -Dsun.jnu.encoding=utf-8"

The location of your setenv file is at:

<installation-directory>/bin/setenv.sh

Then start your Jira application up again for the change to apply.